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HSA Company
HSA Company
HSA Company
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The President holds P&L responsibility for HSA & Subsidiaries (including THS and LGO). They will lead all meetings of the Harvard Student Agencies Board of Directors (including the Presidential Election, the Meeting of the Members, and Ten Year Trends). They are responsible for the hiring and managing of the team. On a day to day basis the President is responsible for monitoring each agency’s performance, both financial and otherwise. The President earns $19.00 per hour.
The Vice President supports the President in overseeing the operations and strategic direction of HSA & Subsidiaries (including THS and LGO). They act as a thought partner to the President on high-level decisions. The Vice President is responsible for internal communications, inter-agency coordination, and driving execution on cross-agency initiatives. The Vice President earns $18.00 per hour.
The COO (Chief Operations Officer) is responsible for making sure day-to-day operations and long term operations move smoothly, while making sure such operations are profitable and cost effective. In such, the COO will work closely with UPM and SM to improve software operations, onboarding/offboarding security protocols, data collection, and vendor partnerships. The COO earns $18.00 per hour.
The Chief Technology Officer oversees a team of Technology Managers in driving HSA’s technology strategy and ensuring seamless functionality. This role involves managing websites, delegating technical assignments, providing constructive feedback, and driving long-term technology initiatives. The CTO collaborates closely with other agencies to develop technical solutions that align with business objectives. Strategic vision, strong leadership, and deep technical expertise, particularly in website development and IT, are essential for success in this role. The CTO earns $18.00 per hour.
Technology Managers are responsible for providing reliable technical support for other agencies. This role involves maintaining websites, optimizing design for user engagement, onboarding/offboarding users, and developing automation tools. Technology Managers communicate with other agencies to ensure that technical projects streamline operations and meet business objectives. Technology Managers must be adaptable in learning new softwares, but they typically code in Liquid (Shopify), HTML, CSS, and JavaScript or work using WebFlow, Google Admin, and Shopify. Technology Managers earn $17.00 per hour.
The Chief Marketing Officer (CMO) leads a team of a Digital Media Manager and a Corporate Designer, delegating assignments, holding weekly meetings, offering constructive feedback, and spearheading long-term projects. The CMO works closely with the other agencies in need of marketing support as well as leads recruitment efforts for the company as a whole. Leadership, people management, and a keen eye for design are essential qualities for success in this role. The CMO makes $18.00 per hour.
The Corporate Designers are responsible for producing designed materials for the agencies within HSA as well as at the corporate level. They will work closely with the marketing departments of the 9 different HSA agencies in order to create both print and digital materials using Adobe Illustrator, Adobe Photoshop, and related technologies. Corporate Designers earn $17.00 per hour.
The Digital Media Manager oversees HSA’s digital presence across social media platforms, the corporate website, and online advertising channels. They work closely with the agencies to develop marketing strategies, create user-generated content, manage web design and updates, and coordinate ad campaigns. They also capture and edit photo and video content for HSA-sponsored events. Tools used in this role include Google Ads, Meta Ads, Adobe Premiere, CapCut, Canva, and website platforms like WordPress and Shopify. The Digital Media Manager earns $17.00 per hour.
The Chief People Officers are responsible for overseeing all human resources functions, including onboarding, payroll, compliance, and employee relations, while maintaining alignment with the Business Office and executive leadership to ensure cohesive organizational operations. The CPO earns $18.00 per hour.
The Harvard Shop Product Director is responsible for the overall strategy, execution, and performance of THS’s backend product operations. They provide oversight and support to the Stock Manager, Inventory Manager, and Procurement Manager, ensuring that merchandise flows efficiently from our suppliers to our inventory centers and ultimately to our stores. As a key member of the THS director team, the Product Director works to maintain healthy stock levels, streamline inventory processes, and ensure product availability and quality. They are ultimately accountable for inventory accuracy, warehouse organization, vendor relationships, stock team satisfaction and operations, and new product development. They are easily reachable for any problems that arise in our inventory centers or with our suppliers, and they are frequently walking through all of our inventory locations to ensure strong day-to-day execution. This role requires analytical strength, systems thinking, and a bias toward operational clarity. The ideal candidate is a process-driven leader who is energized by logistics, grounded in data, and excited to improve how products move through our pipeline. The Product Director earns $18.00 per hour.
The Harvard Shop E-Commerce Director is responsible for the strategy, execution, and performance of THS’s online store, which brings in over 1M in revenue every year. They provide oversight and support to the Fulfillment Manager, Marketing Analytics Manager, and Creative Marketing Manager, ensuring that our online storefront is functional, beautiful, and profitable. As a key member of the THS director team, the E-Commerce Director leads efforts to improve the user experience on Shopify, drive online conversion, and execute high-impact digital marketing campaigns. They are ultimately accountable for website performance, e-commerce sales growth, online customer service, and the success of all web marketing initiatives. They are easily reachable for issues with web orders, fulfillment processes, or customer experience, and they are regularly checking in on Shopify backend systems, product listings, and campaign performance. They also work with our marketing consultant to optimize digital ads. This role requires creativity, data fluency, and operational follow-through. The ideal candidate is detail oriented, strategic, and curious about everything; they take action and dive deep to figure out the why behind their questions. The E-commerce Director earns $18.00 per hour.
The Harvard Shop Stores Director is responsible for the overall strategy, execution, and performance of The Harvard Shop’s three retail locations that bring in over 7M annually. They provide oversight and support to the Personnel Manager, Merchandising Manager, and Partnerships Manager, ensuring each function is operating efficiently, collaboratively, and in alignment with company goals. As a key member of the THS director team, the Stores Director works to foster a strong, inclusive culture on the frontlines, drive in-store revenue, and create great shopping experiences for our customers. They are ultimately accountable for store sales performance, customer satisfaction, sales and merchandising associate satisfaction, and the success of major in-person partnership tabling events. They are easily reachable for any problems that might arise in stores, and they are frequently walking through and checking in on all three stores. This role requires strong operational instincts, team leadership, and a passion for retail. The ideal candidate is an organized, people-first problem solver who enjoys both on-the-ground execution and high level strategy. The Stores Director earns $18.00 per hour.
The Personnel Manager is primarily responsible for the experiences of THS’s frontline employees. This begins with hiring, onboarding, and organizing training for sales associates, stock associates, and web fulfillment associates. The personnel manager staffs and schedules all three stores, completes payroll for all frontline employees every two weeks, and manages communication between management and sales associates. As the direct oversight for our team of sales associates, the personnel manager is responsible for maintaining a productive and healthy work environment and promoting the best customer service possible. This role requires strength in communication, leadership, and people management skills. The Personnel Manager earns $17.00 per hour.
The Partnerships Manager takes the initative to organize high-revenue events and orders that connect THS with communities/organizations both inside and outside Harvard. This role will work closely with the Department of Athletics to build our business relationship with the office and organize tabling events at big games. Additional partnerships that this manager will take on include working with Josten’s to provide Class Rings, sponsoring student-run events on campus like Harvard Model UN, and coordinating a sales tent at Harvard’s Commencement. The role requires relationship management skills and an interest in business-to-business sales. The Partnerships Manager earns $17.00 per hour.
The Merchandising Manager is responsible for delivering the best store experience for our customers. The Merchandising Manager is ultimately responsible for ensuring that products in stores are available to customers in all sizes and in healthy quantities, and they will organize and oversee merchandising efforts with stock associates. They will be required to master all in-store technology and hardware. They will make analytical and strategic decisions to regularly design intuitive and attractive store layouts & product placement. Merchandising will also work with Creative Marketing and Marketing Analytics to organize in-store marketing efforts. This role requires a reliable team member with great enthusiasm for THS and an key interest in consumer behavior. The Merchandising Manager earns $17.00 per hour.
The Stock Manager is responsible for overseeing a large team of stock associates, ensuring that all merchandise is processed in our inventory centers and moved to stores. This position involves heavy and consistent communication with the stock team; scheduling, training, building a community among the associates, and administering disciplinaries. The Stock Personnel Manager may build new systems and initiatives to maximize the productivity of stock associates. They will be responsible for the initial processing of deliveries and prioritizing products that are most needed. This role requires a team member who is excited to get their hands dirty and has both logistical awareness as well as dynamic social awareness. The Stock Manager earns $17.00 per hour.
The Inventory Manager is responsible for ensuring that the quantity of product in inventory centers remains healthy. They will best maximize the shelf and storage space in a way that is intuitive to the processes of the stock team. They will be responsible for using data and analytics of our sales and inventory turnover to determine what products from Quality Graphics to release. This year, the Inventory Manager will be spearheading and implementing an automated inventory tracking system. The Inventory Manager earns $17.00 per hour.
The Procurement Manager designs new products and re-orders existing products to ensure our customers can always find what they need at The Harvard Shop. The Procurement Manager will use sales data to predict when products should be reordered, and order the correct quantities based on demand. They will look far ahead in the calendar year to design order new seasonal products. They also will continue to foster valuable relationships with our suppliers and vendors and work towards the best possible. The role is very process driven and requires passion and commitment, and an interest in data and supply chains. The Procurement Manager earns $17.00 per hour.
The Creative Marketing Manager is in charge of the creative direction for The Harvard Shop. This includes designing emails that adhere to the brand’s guidelines, designing promotional materials (in-store signage, coupons, flyers, etc), organizing & running photoshoots, and running all social media accounts. The manager will work closely with the Marketing Analytics Manager, the Procurement Manager, and the Merchandising Manager. This role requires a keen eye for design and eagerness for imaginative ideas, as well as an enthusiasm and knowledge in social media. Proficient knowledge in Canva, the Adobe Creative Suite, and other creative platforms would be beneficial for this manager’s responsibilities. The Creative Marketing Manager earns $17.00 per hour.
The Marketing Analytics Manager is responsible for the marketing strategy for The Harvard Shop. This role works directly with the Merchandising Manager and the Procurement Manager to make data-driven-decisions on when and how to market specific products. They will then communicate very closely with the Creative Marketing Manager on the promotional and creative implementation of those strategies. This role will directly work with our marketing consultant, Patrick, to optimize our digital advertising efforts and build strategic ad campaigns. They will also regularly report on the performance of the E-Commerce sector and evaluate how to best market The Harvard Shop online. The Marketing Analytics Manager earns $17.00 per hour.
The Fulfillment Manager will manage The Harvard Shop’s e-commerce sales— yielding a quarter of THS’s revenue. They are in charge of everything behind online ordering (packing, labeling, and shipping orders). This role also includes managing web-fulfillment associates, training new employees, and overseeing all online customer service interactions. They will work closely with the Web Design Manager and the Procurement Manager. This role requires strong organizational and people-management skills. The Fulfillment Manager earns $17.00 per hour.
The Operations & Strategy Director oversees the On-Campus Summer Academies, which is the sector of the business that runs programs for high school students over the summer. This director manages three First Year Managers, an Operations and two Marketing Managers, which includes leading strategic direction for the On-Campus Academies, holding one weekly internal meeting, and conducting check-ins. The Operations & Strategy Director also oversees the admissions pipeline for the On-Campus Academies, tracks relevant financial KPIs, creates itineraries, and ensures that the day-to-day operations of the summer programming runs smoothly. The Operations & Strategy Director earns $18.00 per hour.
The Creative Marketing Manager is responsible for creative direction and branding of The Academies, which includes designing materials for in-person tabling events, digital brochures, and admissions packets. Along with the rest of the Academies team, this manager will conduct consultation calls with prospective students, attend in-person tabling events, and oversee marketing outreach. This manager will work in conjunction with the Marketing Analytics Manager to design creatives for digital advertisements. Lastly, during the summer, this manager will act as a Site Director, ensuring that catering, field trips, speakers, instructors, and other day-to-day activities run smoothly. The Creative Marketing Manager earns $17.00 per hour.
The Operations & Personnel Manager Manager is responsible for hiring, training, and managing The Academies instructors, securing guest speakers, organizing field trip logistics, and managing the admissions pipeline. Along with the rest of the On-Campus team, this manager will conduct consultation calls with prospective students, attend in-person tabling events, and assist in marketing outreach. Lastly, during the summer, this manager will act as a Site Director, ensuring that catering, field trips, speakers, instructors, and other day-to-day activities run smoothly. The Operations & Personnel Manager earns $17.00 per hour.
The Partnerships Manager is responsible for the entire B2B pipeline at The Academies, starting from sourcing a new partner, signing the contract, and maintaining the client relationship post-contract. This manager oversees the relationship between active partners, including educational institutions, e-learning companies, public and private schools, nonprofit organizations, or scholarship foundations. This role is the intersection of sales, operations, and marketing; in addition to selling the product to potential partners, this manager must also assist in partner operations, create marketing materials, and oversee custom curriculum adaptation for partners. This manager is also directly responsible for any travel partnership, both domestic and international. Along with the rest of The Academies team, this manager will conduct consultation calls with prospective students, attend in-person tabling events, and assist in marketing outreach. Lastly, during the summer, this manager will act as a Site Director, ensuring that catering, field trips, speakers, instructors, and other day-to-day activities run smoothly, primarily for partnership programs. The Partnerships Manager earns $17.00 per hour.
The Marketing Analytics Manager oversees the primary marketing channel at The Academies: email marketing to our network of high school teachers around the country. Additionally, the Marketing Analytics Manager is responsible for monitoring virtual application metrics, including acceptances, enrollment conversion rates, and email campaigns. Lastly, this manager is responsible for leading digital marketing strategy, designing landing pages, and managing the branding on the Academies website. The Marketing Analytics Manager earns $17.00 per hour.
The Academic Development Manager is responsible for hiring, interviewing, training, and staffing instructors. Additionally, this manager also completes biweekly instructor payroll, oversees the instructor bonus system, and maintains instructor satisfaction. The Academic Development Manager is in charge of customer experience, conducting consultation calls with prospective customers. Lastly, this manager oversees all ten virtual programming offerings by monitoring program quality, managing curricula development, and ensuring that all virtual programs run smoothly. The Academic Development Manager earns $17.00 per hour.
The Sales and Accounts Manager will manage the sales pipeline by means of the B2C consultation model and direct-to-purchase academic tutoring products. This manager conducts virtual consultations with potential clients in order to bring in private tutoring sales, aiming to meet a yearly revenue figure. The Sales and Accounts Manager is also expected to execute outreach strategies to generate leads and maintain consistent sales volume. The role requires an in-depth understanding of the product and the tutor base (for the purpose of adequately matching students with tutors), as well as a propensity for keeping up client relationships. The role also requires development and implementation of new sales initiatives to capture key demographics. The Sales and Accounts Manager earns $17.00 per hour.
The Personnel and Operations Manager handles all day-to-day operations and tutor management, directly overseeing a base of Harvard student tutors. The role includes completing payroll for the tutors, working with the Sales Manager to assign private tutoring packages, addressing any customer concerns via email/call, and answering any tutor questions. This manager is also in charge of interviewing and hiring new tutors and conducting their training sessions. Aside from day-to-day tasks, the Personnel and Operations Manager should take part in projects pertaining to product quality or operational efficiency, such as the development of new curricula or improvements to the private tutoring workflow and/or the customer experience. The Personnel and Operations Manager earns $17.00 per hour.
The Creative Marketing Manager is responsible for developing and executing a comprehensive social content strategy across various platforms, including Instagram, TikTok, Facebook, Twitter, and more. This role involves creating visually captivating content such as graphics, carousels, reels, and original videos that highlight the value of 1-on-1 academic tutoring, test preparation, workshops, and college application guidance offered by current Harvard undergraduates. Engagement efforts encompass generating posts and stories on Instagram, original TikTok videos, participation in relevant online communities, and strategic postings on Facebook groups targeting specific demographics. Additionally, the manager will curate newsletters, track performance metrics, collaborate with the team, and exercise creative freedom to shape HSA Tutoring's digital identity and drive brand success in the online sphere. The Creative Marketing Manager earns $17.00 per hour.
The Marketing Analytics Manager works closely with both the Creative Marketing Manager and the Corporate Marketing Team to ensure our marketing efforts (whether via social media, digital advertising, our website, email marketing, or other) are performing at a high level. This manager is responsible for maintaining and editing the website as needed, and for coordinating with the Managing Director and Sales Manager to make sure our product offerings are presented as logically as possible. They will also check in weekly with HSA’s marketing consultant to optimize strategy for digital advertising and website landing pages, and to adjust our digital presence as necessary. The Marketing & Analytics Manager may also occasionally get involved on the design side, collaborating with the Creative Marketing Manager in this sphere as needed. The Marketing Analytics Manager earns $17.00 per hour.
The Partnerships Manager leads outreach and negotiation with new partner organizations and schools, both domestic and abroad. This manager is responsible for crafting the client makeup of a revenue figure. Day to day, this manager creates outreach campaigns, holds consultation calls with potential partners, and drafts new contracts. The Partnerships Manager closely considers the product mix of our partnerships offerings guide, and collaborates closely with the Operations Manager and Partnerships Operations Manager to determine our desire and operational capacity for new partnerships and programs. The Partnerships Manager earns $17.00 per hour.
The In-Person Director is responsible for overseeing expanded summer programs that include the annual Crimson Coaching Academy (our week-long college preparatory program) and custom programs with partners. The On-Campus Director will coordinate with the Managing Director to direct high-level strategy, financials and planning for the programs mentioned above and curate/develop curriculum and itineraries for all programs. Come the winter, the In-Person Director will be responsible for interviewing and hiring for an On-Campus Operations Manager and an On-Campus Marketing Manager, and managing them thereafter. They will ultimately then run point on organizing and monitoring the on-site operations team for each workshop. The In-Person Director earns $18.00 per hour.
The Sales Manager of Trademark Tours is responsible for managing both inbound and outbound leads. They should also conduct outreach on creating new partner relationships and maintain current ones. The Sales Manager will be responsible for selling brochure advertisements and will work closely with the Personnel Manager to organize private tours. The Sales Manager will be responsible for developing relationships with both domestic and international tour operators, building programs for these groups and walking them through the booking process. The Sales Manager earns $17.00 per hour.
The Operations Manager is pivotal in ensuring streamlined daily functions. Their role encompasses managing on-the-ground operations, swiftly addressing staffing concerns, and ensuring accurate tour data collection. Prioritizing excellent guest experience, they handle customer queries and continuously refine operational processes. Operations Managers often lead the Hahvahd Tour themselves. Training and communication are key; they guide tour managers, relay crucial information, and liaise between sales teams and guides. They're proactive, enhancing our presence at MIT and ensuring adherence to high standards. Attending meetings, setting monthly objectives, and analyzing performance metrics are integral to their role. The Operations Manager earns $17.00 per hour.
The Personnel Manager is a pivotal figure responsible for leading the recruitment, training, and onboarding of student guides at Harvard and MIT. They manage tour guide schedules, payroll, and serve as tour guides’ primary point of communication. As a testament to their expertise, they should be able to conduct exemplary tours themselves. Collaborating closely with the sales team, they optimize guide scheduling for private tours. Their role requires weekly engagement in meetings, strategic monthly goal setting, daily staffing checks, and performance evaluations of guides based on data and metrics. Personnel Managers will become masters of our internal scheduling and payroll systems, and will interact with dozens of guides on a weekly basis. The Personnel Manager earns $17.00 per hour.
The Product Manager at Trademark Tours is responsible for developing and executing strategic marketing initiatives to drive brand awareness. This role includes managing online advertising campaigns and creating engaging content for social media platforms. The Product Manager will also oversee the monitoring of review platforms, handle client retention strategies, and coordinate marketing efforts related to map partners. The Product Manager earns $17.00 per hour.
The Personnel Manager is responsible for hiring, onboarding, training, scheduling, and managing hourly employees: the Sales Associates who staff the CDE storefront and the Delivery Associates who pick up and deliver laundry. Having properly trained SAs and DAs are incredibly important for CDE: a professional and consistent storefront presence and minimal errors are essential to our operational fluency. The Personnel Manager is also responsible for completing payroll. The Personnel Manager earns $17.00 per hour.
The Operations Manager is responsible for planning the execution of all our services, particularly the monthly water deliveries throughout the school year. Before delivery dates, move ins, and move outs, they are in charge of all operations. On the day of, you’ll be directing vendors and workers on the ground. The CDE Operations Manager is essential to executing on CDE’s products. The Operations Manager earns $17.00 per hour.
The Delivery & Logistics Manager is responsible for managing all laundry delivery and logistics. They oversee customer communications and relations, as well as the crisis management associated with laundry deliveries. Additionally, the D&L is responsible for coding and building the manifests that coordinate all deliveries for move-in periods. The D&L earns $17.00 per hour.
The Procurement Director works directly with our vendor to place orders, manages departmental store partnerships (TH Chan, HKSEE, Radcliffe, etc), and is the mastermind behind the agency’s order fulfillment and customer service issues. If there’s a missing package, the Procurement Director knows how to find it. If a client received the wrong item, the Procurement Director knows how to figure out why that happened. This person is a mastermind of the backend, and is incredibly detail-oriented. This role was introduced in FY26 and earns $18.00 per hour.
The Sales Manager explores ways to generate revenue through meaningful relationships within the Harvard community and beyond. They will be responsible for outreach to potential clients, handling both the inbound and outbound sales, and ensuring customer satisfaction through our customer service software. This role will also work closely with other HSA agencies, notably the Harvard Shop Partnerships Manager for opportunities for collaboration. The Sales Manager earns $17.00 per hour.
The Ecommerce Manager manages all assets pertaining to the Alma Mater brand. Website, Instagram account, custom stores - all of these are fully under the ecommerce manager’s domain. They are tech-savvy, marketing-oriented, and always looking for ways to bring more money into the Alma Mater front. The Ecommerce Manager earns $17.00 per hour.
The Partnerships Manager is the opposite of the Growth Manager. While the Growth Manager is mainly facing non-Harvard affiliates, the Partnerships Manager deals mainly with the Harvard domain. Managing existing relationships (student groups, graduate schools, etc) alongside securing new recurring deals (Dean of Students Office, University Groups, anyone we haven’t worked with before) are all responsibilities of the Partnerships Manager. This person is business-savvy and is always looking to improve GroupGear’s reputation on-campus. The Partnerships Manager earns $17.00 per hour.
The Growth Manager is primarily concerned with outreach and growth towards non-Harvard affiliates. This individual looks to conduct outreach and secure new leads outside of the University, whether it is via digital advertising, email marketing, brochures, or door-to-door sales. This person is business-savvy and is always looking for new ways to bring people into GroupGear for more organic sales. The Growth Manager earns $17.00 per hour.
The Operations Manager at Let’s Go is responsible for overseeing the smooth execution of our travel and content production operations. This role involves managing day-to-day travel logistics, including booking and coordinating transportation, organizing equipment, and ensuring all on-the-ground needs are met. The Operations Manager organizes and catalogs filmed content to streamline the editing process, manages our social media pages to grow audience reach and engagement, and contributes to content creation through filming and occasional on-camera appearances. They also lead the strategy, scheduling, and execution of video rollouts while handling video editing to align with Let’s Go’s brand and storytelling style. This position blends operational efficiency with creativity, making it ideal for someone who thrives at the intersection of logistics, media production, and digital marketing. The Operations Manager earns $17.00 per hour.
Sales Associates keep all merchandise well folded/stacked and displays clean, greet all customers with a smile and warm verbal welcome, ensure the store is well-stocked and act as an ambassador of The Harvard Shop -- in addition to actually checking customers out. Working hours are flexible depending on your schedule. Sales Associates earn $17.50 per hour.
Senior Sales Associates must work as a Sales Associate at THS before bring promoted to their Senior role. They do all the same tasks as a Sales Associate in addition to monthly meetings with management, training new Associates and helping to answer questions on Slack. Working hours are flexible depending on your schedule. Senior Sales Associates earn $19.50 per hour.
As a Stock Associate, you will tag, fold, and stock clothing for The Harvard Shop’s 3 campus stores. You’ll help process weekly shipments and prepare merchandise for sale while working flexible hours in a fast-paced, student-run retail environment. This role builds teamwork, efficiency, and attention to detail. Working hours are flexible depending on your schedule. Stock Associates earn $18.50 per hour.
Senior Stock Associates must work as a Stock Associate at THS before bring promoted to their Senior role. You have all the same responsibilities as a Stock Associate. On top of that, you are expected to lead by example on shift, foster a positive and supportive environment in the basement, and actively look for ways to help other associates while working efficiently and collaboratively. Working hours are flexible depending on your schedule. Senior Stock Associates earn $19.50 per hour.
As a Web Fulfillment Associate, you will process online orders and returns for The Harvard Shop, working in the HSA office to package, label, and ship merchandise. You’ll also provide customer service support to ensure orders are fulfilled accurately and on time. The role offers flexible hours and opportunities to develop efficiency and communication skills. Working hours are flexible depending on your schedule. Web Associates earn $18.00 per hour.
Senior Web Associates must work as a Web Associate at THS before bring promoted to their Senior role. As a Senior Web Fulfillment Associate, you have all the same responsibilities as a Web Fulfillment Associate. On top of that, you are expected to take initiative during shifts, lead by example in creating an efficient and organized workspace, and actively support other team members to ensure timely and accurate order fulfillment. You help maintain a positive and productive office environment while upholding high standards of customer service. Working hours are flexible depending on your schedule. Senior Web Associates earn $19.50 per hour.
Merchandising Associates must work as an Associate at THS before bring promoted to this role. Merchandise Associates work outside of our stores’ open hours to ensure all racks are fully stocked each day. During a shift, you will replenish products within the store, recount products, organize inventory, and ensure stores are presentable for customers upon opening. Merchandising Associates earn $19.00 per hour.
As an On-Campus Instructor, you will co-lead week-long academies in subjects such as Business, Coding, Government, Pre-Med, and Finance for motivated high school students. Working Monday through Friday from 8:45 AM to 5:15 PM (with a 30-minute lunch break), instructors will deliver interactive lessons using pre-designed curricula, foster inclusive and supportive classroom environments, guide students in developing and presenting capstone projects, and assist with program logistics as needed. Class sizes are capped at a 15:1 student-instructor ratio to promote personalized instruction. Ideal candidates are passionate about education, possess strong communication skills, and are eager to make a meaningful impact—no prior teaching experience required. On-Campus Instructors earn $37.50 per hour.
Virtual instructors lead remote academic enrichment programs in Business, Coding, Government, Pre-Med, and Finance. Instructors will collaborate with co-teachers to lead high school students through week-long or weekend-long virtual sessions, using interactive, pre-developed curricula. With a student-instructor ratio capped at 15:1, instructors are expected to foster an engaging and inclusive online classroom, support students in developing capstone projects, and contribute to program logistics as needed. Teaching schedules vary based on program timing, offering flexibility while maintaining the opportunity to make a meaningful educational impact. Ideal candidates are passionate about education, possess strong communication skills, and are eager to work with students. No prior teaching experience required for a Tier 1 Virtual Instructor. This role earns $20.00 per hour.
Instructors who have completed at least 40 hours of teaching with the program are eligible for Tier 2 pay. Tier 2 instructors demonstrate a strong commitment to student success, familiarity with virtual teaching tools, and consistent delivery of high-quality instruction. This tier reflects recognition of their growing experience and impact within the program. Tier 2 Virtual Instructors earn $25.00 per hour.
Instructors who have completed at least 80 hours of teaching are eligible for Tier 3 pay. Tier 3 instructors are experienced educators who consistently excel in classroom engagement, curriculum delivery, and student support. This rate applies to those who meet the 80-hour threshold in virtual programs and demonstrate advanced teaching performance and reliability. Tier 3 Virtual Instructors earn $30.00 per hour.
A Private Tutor serves as a dedicated academic mentor, providing personalized support to students in their area of expertise. They assist with subject mastery, critical thinking, and effective study strategies, drawing on their rigorous academic background at the college. Tutors foster a collaborative and inclusive learning environment, helping students build confidence and independence in their academic pursuits. Through one-on-one sessions or small group instruction, they promote intellectual curiosity and academic excellence in alignment with Harvard's standards. Tier 1 Private Tutors earn $22.00 per hour.
Private Tutors who have completed at least 40 hours of teaching are eligible for Tier 2 pay. Tier 2 tutors demonstrate a strong commitment to student success, familiarity with virtual teaching tools, and consistent delivery of high-quality instruction. This tier reflects recognition of their growing experience and impact within the program. Tier 2 Private Tutors earn $25.00 per hour.
Private who have completed at least 80 hours of teaching are eligible for Tier 3 pay. Tier 3 tutors are experienced educators who consistently excel in student engagement, curriculum delivery, and student support. Tier 3 Private Tutors earn $30.00 per hour.
Sales Associates will manage their segment of the sales pipeline by means of the B2C consultation model and direct-to-purchase academic tutoring products. This manager conducts virtual consultations with potential clients in order to bring in private tutoring sales, aiming to meet a revenue figure set by the Sales and Accounts Manager. The role requires an in-depth understanding of the product and the tutor base (for the purpose of adequately matching students with tutors), as well as a propensity for keeping up client relationships. Compensation is a base pay rate of $15/hour and a 3% commission on all sales made.
Instructors at the Crimson Coaching Academy (CCA) are current Harvard students who guide high-achieving high school students through the college application process during an intensive, weeklong summer program held on Harvard’s campus. They provide individualized coaching on crafting compelling Common App personal statements, navigating supplemental essays, and showcasing each student’s unique strengths. Drawing from their own successful application experiences and in-depth knowledge of elite admissions, instructors offer insider insights, facilitate group sessions, and mentor students one-on-one. This role requires strong communication skills, empathy, and a passion for empowering the next generation of college applicants. Summer Instructors earn $37.50 per hour.
As a Tour Manager, you become the unofficial mayor of Harvard Square for the duration of your shift. Greet people as they come off the subway, distribute tour maps, give directions, and encourage guests to take our tour. This job is a fun way to meet lots of your fellow students. Training is less intensive than becoming a guide. Tour Managers earn $24.00 per hour.
Public Tour Guides are charismatic Harvard or MIT undergraduates who lead fun, scripted 70-minute walking tours for visitors from around the world. Guides deliver engaging stories about campus history and student life, answer questions, and ensure a welcoming experience for all. Ideal candidates are confident public speakers, reliable, and enthusiastic about their school. Public Tour Guides earn $15.00 per hour.
Private Tour Guides are dynamic Harvard or MIT undergraduates who lead customized, high-end tours for schools, companies, and private guests. Unlike scripted public tours, private tours are tailored to each group’s interests and may include multiple stops, extended Q&A, or foreign language delivery. Guides must be excellent communicators, professional, and adaptable. Private Tour Guides earn $22.00 per hour.
As a Delivery Associate (DA), your main role will be to pick up and drop off laundry for our customers, primarily Harvard students. We also partner with businesses around Harvard, and you may be tasked with their laundry pick-ups and drop-offs as well. Each shift lasts 1-3 hours depending on the number of laundry bags requested. You'll be assigned to the river, yard, or quad houses based on your familiarity or schedule preferences. DAs earn $20.00 per hour.
As a Senior Delivery Associate, you will be responsible for picking up and dropping off laundry for Harvard students and local business partners, ensuring timely and accurate deliveries within assigned zones (river, yard, or quad). In addition to standard delivery duties, you’ll help train and support new Delivery Associates, gaining hands-on leadership experience. This role requires strong communication, punctuality, and the ability to work independently in a fast-paced, customer-facing environment. Senior DAs must first be employed as a delivery associate. Senior DAs earn $22.00 per hour.
As a Sales Associate, you will staff the storefront from 1–3pm, Monday through Saturday, serving as the main point of contact for customers. Your responsibilities include answering customer questions, managing the exchange of laundry bags with our vendor, and updating our laundry tracking software. This role requires strong communication skills, attention to detail, and a customer-first attitude in a fast-paced retail environment. Sales Associates earn $15.00 per hour.
As a Senior Sales Associate, you’ll handle all the responsibilities of a Sales Associate—including customer service, bag exchanges, and software updates—while also helping to train and support new hires. This position offers an opportunity to develop leadership experience while maintaining smooth daily operations at the storefront. Reliability, clear communication, and a proactive attitude are key to success in this role. Senior Sales Associates earn $17.00 per hour.
A Distribution Associate is responsible for delivering posters, flyers, and promotional materials to dorms and key campus locations across Harvard. Distribution Associates follow assigned postering routes to ensure timely, accurate, and professional delivery and display of materials, acting as the on-the-ground link between clients and the Harvard community. The role requires strong knowledge of campus geography, attention to detail, and clear communication with management. As a Distribution Associate, you will play a vital role in supporting student-run marketing efforts and ensuring that messages reach their intended audiences effectively and efficiently. Distribution Associates earn $15.00 per hour.
“I had come from a medical family and had very little business experience.... HSA provided me with a first look at what it would be like to be a manager — and I liked it. It led to me applying to Harvard Business School, where I got in two years later. Other than my academic credentials, my main asset was the experience I had running an agency at HSA. It transformed my outlook on what professional opportunities would be best suited for me."
“I greatly appreciate the relationships that started during my HSA years that continue until this day. I am still good friends with many of the HSA team members I worked with. HSA Board members continue to be significant mentors in my life on both personal and professional fronts... You could say my HSA memories are still being made.”
"Writing for Let’s Go, I think there’s a certain type of confidence you build — not from knowing the situation will go according to plan, but knowing it certainly won’t go according to plan and having the experience to deal with it."
No problem! At HSA, we will teach you everything you need to know on the job. All you need to do is bring is your best effort and a desire to learn. Throughout your time at HSA, you will also have a manager to support you and answer any questions you have along the way.
Yes! Wages start at $16 per hour and can range up to well over $20 per hour depending on which agency and what role you are working in. At HSA, we are particularly proud of that fact that our lowest paid employees are our managers. We like to say that they trade wages for experience.
First-year managers can expect to work 10-15 hours per week and hours are more variable for our team members. Team members get to make their own schedules and can work as little or as much at they would like.
Nope! HSA uses one central application for all our hiring decisions. Please be sure to check which positions you would like to be considered for and one or more of our hiring managers will be in touch with you shortly.
Not to worry! Through your HSA experience, you will learn skills like teamwork, communication, and analytical thinking that will be helpful for any career path. You will also meet some of your closest friends and join one of the tightest communities on campus.
HSA is always hiring for talented individuals to join our management team. Many of our best managers throughout the 65-year history of HSA have not come through our main fall recruitment round.
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